Public Overview

Meet the Chat-Native Digital Employees

Chat-Native provides specialized AI employees for commerce teams. Each digital employee is designed for a specific part of operating an online store, from selling and support to operations, paid acquisition, and organic growth.

Sales Agent

Sales Assistant

The Sales Assistant engages shoppers in real time, recommends products, handles objections, and helps move high-intent visitors toward checkout.

  • Product recommendations based on shopper intent
  • Upsell and cross-sell guidance
  • Live cart and checkout assistance
  • Offer, pricing, and product-fit questions
Customer Support

Customer Support Agent

The Customer Support Agent handles service conversations using your store policies, knowledge base, and connected commerce data, while escalating edge cases to human staff when needed.

  • Order lookup and shipping status
  • Returns, refunds, and policy answers
  • FAQ responses in brand voice
  • Human handoff for exceptions and approvals
Operations

Ops Coordinator

The Ops Coordinator helps merchants manage order operations and inventory planning. It monitors order flow, surfaces fulfillment risk, and helps forecast stock pressure using connected store signals.

  • Order management visibility and exception monitoring
  • Inventory alerts and demand-aware forecasting
  • Low-stock, out-of-stock, and sell-through tracking
  • Operational recommendations for the merchant team
Advertising

Google Ads Agent

The Google Ads Agent helps merchants analyze campaign performance, identify waste, review account structure, and generate optimization recommendations inside Chat-Native.

  • Campaign performance reporting
  • Recommendation generation for optimization
  • Multi-account visibility for advertisers and operators
  • User-controlled review before any campaign changes
Organic Growth

SEO / GEO Strategist

The SEO / GEO Strategist improves how merchant products and collections are discovered across Google Search and AI answer engines. It audits pages, prioritizes the highest-opportunity URLs, and drafts improvements for merchant review.

  • Product and collection SEO audits
  • Opportunity scoring using Google Search Console signals
  • Search snippet and page-copy recommendations
  • Merchant-reviewed publishing workflow to Shopify