Public Overview
Meet the Chat-Native Digital Employees
Chat-Native provides specialized AI employees for commerce teams. Each digital employee is designed for a specific part of operating an online store, from selling and support to operations, paid acquisition, and organic growth.
Sales Agent
Sales Assistant
The Sales Assistant engages shoppers in real time, recommends products, handles objections, and helps move high-intent visitors toward checkout.
- Product recommendations based on shopper intent
- Upsell and cross-sell guidance
- Live cart and checkout assistance
- Offer, pricing, and product-fit questions
Customer Support
Customer Support Agent
The Customer Support Agent handles service conversations using your store policies, knowledge base, and connected commerce data, while escalating edge cases to human staff when needed.
- Order lookup and shipping status
- Returns, refunds, and policy answers
- FAQ responses in brand voice
- Human handoff for exceptions and approvals
Operations
Ops Coordinator
The Ops Coordinator helps merchants manage order operations and inventory planning. It monitors order flow, surfaces fulfillment risk, and helps forecast stock pressure using connected store signals.
- Order management visibility and exception monitoring
- Inventory alerts and demand-aware forecasting
- Low-stock, out-of-stock, and sell-through tracking
- Operational recommendations for the merchant team
Advertising
Google Ads Agent
The Google Ads Agent helps merchants analyze campaign performance, identify waste, review account structure, and generate optimization recommendations inside Chat-Native.
- Campaign performance reporting
- Recommendation generation for optimization
- Multi-account visibility for advertisers and operators
- User-controlled review before any campaign changes
Organic Growth
SEO / GEO Strategist
The SEO / GEO Strategist improves how merchant products and collections are discovered across Google Search and AI answer engines. It audits pages, prioritizes the highest-opportunity URLs, and drafts improvements for merchant review.
- Product and collection SEO audits
- Opportunity scoring using Google Search Console signals
- Search snippet and page-copy recommendations
- Merchant-reviewed publishing workflow to Shopify
Chat Native Google Ads Agent
The Chat Native Google Ads Agent is an AI-powered assistant that helps advertisers manage and analyze their Google Ads campaigns.
Using the official Google Ads API, the system can:
- Retrieve campaign performance data
- Generate reporting insights
- Provide recommendations for campaign optimization
- Assist advertisers in managing multiple accounts
Users connect their Google Ads accounts through Google's OAuth authorization process. Chat Native only accesses data that users explicitly grant permission for.
The platform does not modify campaigns automatically without user confirmation and follows all Google Ads API policies.
For questions regarding API compliance please contact: support@chat-native.com